Refund & Cancellation Policy

2.1 Eligible Cancellations

You may request a cancellation under the following conditions:

• The cancellation request is submitted within 7 days of placing the order or signing the agreement
• Project work has not yet commenced, or access to subscriptions/products has not been granted or activated
• No substantial services have been performed or deliverables provided

2.2 Non-Eligible Cancellations

Cancellation requests will not be accepted in the following cases:

• Work has already commenced and significant effort or resources have been expended
• Access to a third-party platform subscription or app has been activated (see Section 3.3)
• A subscription period has already been activated or begun
• The client has approved or accepted a deliverable or milestone

2.3 How to Cancel

To request a cancellation, email hello@avartanalabs.com with the subject line “Cancellation Request” and include your order/invoice number, project name, and reason for cancellation. We will respond within 48 business hours.

3.1 Custom Development Services

Custom software, web, and mobile development work is largely non-refundable once commenced. The following applies:

• Work completed and approved at each milestone is non-refundable
• Partial refunds may be considered for unstarted, future milestones not yet worked upon
• Advance payments / retainers for work not yet begun are eligible for refund, minus a 10% administrative fee
• If Avartana Labs fails to deliver materially as per agreed specifications, a remediation process will be initiated; refunds are a last resort after good-faith attempts to rectify

3.2 Subscriptions & Retainers

For subscription plans and monthly retainer engagements:

• You may cancel future billing at any time by notifying us in writing
• Cancellation takes effect at the end of the current billing period
• Amounts already charged for the current period are non-refundable
• No partial-month refunds are provided unless required by applicable law

3.3 Apps & Platform Subscriptions (Third-Party Billing)

Mobile apps and platform subscriptions are billed by the platform that distributes them:

• Apps published on Google Play (for example, DSA Visualizer and Mafia) are governed by Google Play's refund policies and support processes
• Subscriptions for platforms such as Samarohh, Avana and DineTab are billed on those platforms' own websites and are governed by their own cancellation and refund terms
• Avartana Labs does not process these payments and cannot issue refunds for them; we will help route your request to the correct support channel if you contact us

3.4 Consulting Services

For hourly consulting, advisory sessions, or strategy engagements:

• Sessions that have been conducted are non-refundable
• Prepaid consulting hours not yet used may be refunded upon written cancellation, minus a 10% processing fee
• No refunds for no-shows or late cancellations (less than 24 hours before a scheduled session)

5.1 Timeline

Once a refund is approved, it will be processed within 7 business days. Payments and refunds are processed via Razorpay Payment Gateway (operated by Razorpay Software Private Limited). The time for the refunded amount to reflect in your account depends on your payment method:

• UPI: 1–2 business days
• Net Banking: 2–4 business days
• Credit / Debit Card: 5–7 business days
• Bank Transfer (NEFT/IMPS): 2–5 business days

Processing timelines may vary due to your bank or card issuer's policies, which are outside our control.

5.2 Refund Method

Approved refunds are issued to the original payment method used at the time of purchase through Razorpay. If the original payment method is no longer available (e.g., expired card, closed account), we will process the refund via bank transfer to a verified account after completing necessary verification.

5.3 Currency

Refunds are processed in the original currency of the transaction. We are not responsible for currency conversion losses or charges applied by your bank or payment provider.