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This Privacy Policy describes how Avartana Labs collects, uses, stores, and protects your personal information when you visit our website at www.avartanalabs.com or use our services.
Company Name: Avartana Labs
Website: www.avartanalabs.com
Email: hello@avartanalabs.com
Country of Operation: India
We collect information you provide directly to us, including:
When you make a payment to us for services (for example, through a payment link or invoice), payment processing is handled by Razorpay Payment Gateway (operated by Razorpay Software Private Limited) and other third-party payment processors. We do not directly collect, store, or have access to your sensitive payment credentials including:
We only receive a transaction confirmation reference, order ID, payment status, and the amount paid from the payment gateway. Your financial data is governed by Razorpay's Privacy Policy.
When you visit our website, we automatically collect certain technical information:
We use Razorpay Payment Gateway (operated by Razorpay Software Private Limited) to process service payments. By making a payment on our platform, you agree to share your payment details directly with Razorpay. The following applies:
For payment-related concerns, you may also contact Razorpay at their support portal.
We do not sell, rent, or trade your personal data. We may share your data only in the following circumstances:
We share transaction-relevant personal data (name, email, phone, billing address, order details) with Razorpay (Razorpay Software Private Limited) and other authorised payment processors solely to complete payment processing, fraud verification, and settlement.
We may share data with trusted third-party vendors who help us operate our business (e.g., cloud hosting, email delivery, analytics), under strict confidentiality and data protection agreements.
When you use our published mobile apps or platform subscriptions (for example Google Play, Samarohh, Avana or DineTab), those platforms process your data under their own privacy policies. Avartana Labs does not receive the payment details you provide to them.
We may disclose your information if required to do so by law or in response to valid legal processes such as court orders, government requests, or regulatory inquiries.
In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you via email or prominent website notice before your data is transferred and becomes subject to a different privacy policy.
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements:
After the applicable retention period, your data is securely deleted or anonymised.
Important: While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
As a user of our services, you have the following rights with respect to your personal data:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data, subject to our legal retention obligations.
Request that we limit how we use your personal data in certain circumstances.
Request that we provide your data in a structured, machine-readable format.
Where processing is based on your consent, you may withdraw consent at any time.
To exercise your rights: Contact us at hello@avartanalabs.com with the subject line 'Privacy Rights Request'. We will respond within 30 days. For refund, cancellation, or billing disputes, please see our Refund Policy first.
We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small files stored on your device that help us:
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
We publish mobile apps that keep your data on your device. This section explains the data practices for each app; the Google Play listing carries the full Data Safety declaration for the released version.
To ask a question or request deletion of any data associated with our apps, contact us using the details in the section below.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately at hello@avartanalabs.com and we will take prompt action to delete such data.
Our website may contain links to third-party websites, including Razorpay's payment portal and other service providers. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.
Our primary operations are based in India. If you access our services from outside India, please be aware that your information may be transferred to and processed in India. By using our services, you consent to such transfer and processing in accordance with this Privacy Policy and applicable Indian law.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
Your continued use of our services after changes become effective constitutes acceptance of the updated policy. We encourage you to review this policy periodically.
In accordance with the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed a Grievance Officer to address concerns related to data privacy and content:
Designation: Grievance Officer
Company: Avartana Labs
Email: hello@avartanalabs.com
Phone: +91-8764817859
Address: Avartana Labs, Jodhpur, Rajasthan, India
Subject Line: Grievance: Privacy Concern
Response Time: Acknowledged within 48 hours, resolved within 30 days.
You may raise a grievance regarding any alleged violation of applicable laws or regulations, or this Privacy Policy. All grievances will be acknowledged within 48 hours and resolved within 30 days.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:
Company: Avartana Labs
Email: hello@avartanalabs.com
Phone: +91-8764817859
Address: Avartana Labs, Jodhpur, Rajasthan, India
Website: www.avartanalabs.com
Subject Line: Privacy Policy Inquiry
Response Time: Within 24–48 business hours
For payment-specific issues, please contact Razorpay Support in addition to reaching out to us. For refund and cancellation questions, please review the Refund Policy first.